Category Questions
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Is this counseling confidential?
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Counseling sessions are kept confidential, within certain guidelines. All counseling adheres to the same informed consent, Confidentiality/Privacy, and reportable-event protocols. A family member may seek counseling without the knowledge or consent of the service member. A Military OneSource consultant can explain the limits of confidentiality in more detail.
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How do I find out more?
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Call Military OneSource at 1-800-342-9647 (CONUS), or 800-3429-6477 or 484-530-5908 (OCONUS). For more information on calling Military OneSource from overseas visit www.militaryonesource.com and click the “Contact Us” link at the upper right of the page. A consultant can provide more details on telephone consultations and discuss your options with you.
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Are duty-to-warn issues reported?
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Yes. Telephone consultations will adhere to the same informed consent, Confidentiality/Privacy, and reportable-event protocols outlined in Military OneSource Policies and Procedures. See Privacy/Reportable Issues for more information.
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Who is eligible?
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Those eligible to receive Military OneSource services are eligible to receive telephone consultations. Military OneSource is available anytime worldwide to all active duty, Reserve, National Guard members, and their families as well as deployed civilians and their families.
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When are telephone consultations not appropriate?
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Because this method of counseling is provided over the phone, it is not appropriate for children under the age of 18, complex issues, and situations that require a group setting (couples and family counseling). Other issues that exceed the scope of this counseling include drug, alcohol, and other addictions; mental health conditions that require medical treatment (post-traumatic stress disorder, depression, bipolar disorder, etc.); and other conditions related to trauma. Telephone counsultations are not appropriate as part of a patient’s Medical Treatment Facility discharge plan.
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Are telephone consultations replacing in-person counseling?
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No. They are being added to increase access to support. While referrals to non-medical in-person counseling sessions continue for those stationed in United States, Puerto Rico and the U.S. Virgin Islands, telephone consultations provide an option for those who are unable to attend in-person counseling sessions due to their overseas location or other circumstances.
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Why kinds of issues may be addressed through telephone consultations?
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Telephone consultations may help individuals resolve short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting-skills issues.
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How does this type of counsultation work?
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To initiate a telephone consultation, the service member or family member (SM/FM) should contact Military OneSource by phone to determine if their issue is appropriate. Following a brief screening, the initial consultation will be scheduled and a telephone consultation specialty consultant will call the SM/FM at the scheduled time for a 50-minute session. Subsequent sessions will be scheduled with the SM/FM and the specialty consultant following the initial call.
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